Interactive Web Developer
University of Utah -National Network of Libraries of Medicine (NN/LM) July 2011 – Present
Maintenance and Development of Custom php/mysql interactive webpages for the National Library of Medicine Training Center, and NN/LM’s Mid-Continental Region. Main Projects include the nation-wide training registration system used by the network, and develpoment of WordPress Plugins used on WordPress powered portions of the site. I also help maintain static content and ensure compliance with Section 508 accessibility requirements, as interpreted by the National Institute of Health.
Horizon Learning March 2010 – Present (as needed)
Setup and repair as needed for five office Windows PCs and 30 limited access windows netbooks. Setup and maintenance of wired and wireless network and security. Setup of printers and scanners shared across the network. Coordinating shared resources across the office PCs.
Thomas EMS December 2009 – January 2011
Assemble, wire and repair cooling cases for Emergency Medical Technicians. Troubleshooting and repair of faulty cases. Coordinate with Engineer to ensure that PC-Boards are prepared and tested in time for installation. Keep stock of parts on-hand to ensure timely repair and return of defective units.
Business Analyst / Internal Customer Service
Hunter Douglas January 2007 – December 2009
Supported large corporate customers including JCPenney, The Home Depot, and Lowe’s. Managed, documented and maintained guidelines for other analysts to use in reports and system maintenance. Reported quarterly, monthly and daily analysis of business success to management. Implemented several software solutions to assist other employees, including the creation of an intranet, wiki, interdepartmental issue tracker, and product specific calculators. Provided technical support when IT department was unavailable. Resolved escalated customer service disputes and provided support for sales representatives in the field.
Customer Service Representative
Musician’s Friend July 2005 – September 2006
Learned about modern technologies, and developed a working knowledge in the consumer, and performance sides of the music industry. Provided technical support for customers with a wide range of musical equipment and software.
The Mighty Baltic Mission July 2003 – June 2005
of The Church of Jesus Christ of Latter-day Saints
Served as a full time missionary in Tartu, Narva, Parnu and Tallin, Estonia. Learned to fluently speak, read and write Russian, also learned conversational Estonian.